Table of contents
§ 1 Definitions
§ 2 Booking/booking confirmation
§ 3 Payment conditions
§ 4 Arrival and departure
§ 5 Holiday apartments
§ 6 Pets
§ 7 Stay
§ 8 Cancellation of the trip
§ 9 Cancellation by the landlord
§ 10 Liability of the landlord
§ 11 Permission to use Internet access via WLAN
§ 11.1 Access data
§ 11.2 Dangers of WLAN use, limitation of liability
§ 12 House rules, general rights and obligations
Validity of the General Terms and Conditions
(1) These general terms and conditions apply to contracts for the rental of holiday apartments for accommodation as well as all other services and deliveries provided to the guest by Landhaus Sonnrain. The services provided by Landhaus Sonnrain are provided exclusively on the basis of these General Terms and Conditions.
(2) The subletting or re-letting of the holiday apartment provided as well as its use for purposes other than residential purposes require our prior written consent.
(3) The guest’s terms and conditions only apply if they have been agreed upon in advance. Deviations from these conditions are only effective if we have expressly confirmed this in writing.
§ 1 Definitions
- a) The term “Landhaus Sonnrain”, “we”, “us” or “our” refers to Landhaus Sonnrain, a company registered in the GISA registry under the identification number 35773658.
- b) The term “Landhaus Sonnrain” refers to our website landhaus-sonnrain.at.
- c) The term “Services” refers to all services provided by Landhaus Sonnrain from time to time, including but not limited to receiving booking information via our booking and payment system, managing reservations and payments and responding of customer inquiries via our reservation system and the management of content on third-party channels via our Channel Manager.
- d) The term “customer” refers to the person who books a stay at Landhaus Sonnrain in their own name either directly on the website or via the booking portal booking.com.
- e) The term “Property” refers to any form of accommodation, building, houseboat, apartment, room, apartment block, house or other apartment or rental space displayed by the Customer or a third party channel and offered for rent through the Services.
- f) The term “Content” means text, graphics, images, music, software, audio, video, information or any other form of data.
- g) The term “Customer Content” refers to content provided by Customer as part of the use of the Services, including but not limited to other information.
§ 2 Booking/booking confirmation
All booking inquiries must be made via our website www.landhaus-sonnrain.at or by email info@landhaus-sonnrain.at. All requests made via any other method, such as by telephone on +43 670 551 7120 or via Instagram, will not be considered.
If we can offer you the holiday apartment in your desired period, we will send you a written confirmation and the invoice by email. Once you receive the booking confirmation, your booking is legally binding.
§ 3 Payment conditions
The total amount is due for payment four weeks before your stay. If the payment deadlines are not met, Landhaus Sonnrain can withdraw from the contract. Non-payment is considered a withdrawal and entitles you to re-rental.
Additional costs for water, parking space, waste and energy are not charged.
§ 4 Arrival and departure
On the day of arrival, the holiday apartment is available from 4:00 p.m. The guest will receive the key handover information 1 day before arrival via email, SMS or WhatsApp.
On the day of departure, the apartment must be vacated by 10:00 a.m. If the guest wishes a late departure, this should be discussed with us in advance. A late departure without prior agreement will be charged.
If the guest does not show up by 11:59 p.m. on the day of arrival, the contract is considered terminated after a period of 48 hours without notification to Landhaus Sonnrain. Landhaus Sonnrain or our representative can then freely dispose of the property. There will generally not be a (proportionate) refund of the rent due to early departure.
The apartment must be left swept clean on the day of departure. The dishes, glasses, etc. must be placed in the dishwasher and turned on and the refrigerator must be emptied. Pillows and duvet covers should be removed and collected on a bed. All towels should be collected in a shower or bathtub. The trash cans must be emptied and the correct separation of waste must be observed. If waste is not sorted correctly or the apartment is not left as requested, you may be charged for this.
§ 5 Holiday apartments
We will hand over the holiday apartment in a tidy and clean condition with a complete inventory. If you notice any defects during your stay, the guest is obliged to inform Landhaus Sonnrain immediately. The guest is liable for any damage caused by him to the rental property, the inventory, e.g. broken dishes, damage to the floor or furniture. This also includes the costs for lost keys.
The inventory must be treated gently and carefully and is only intended to remain in the holiday apartments. Adjusting furnishings, especially beds, is prohibited. The guest is also liable for the negligence of his fellow travelers. Damage caused by force majeure is excluded from this. If the holiday apartment is used in violation of the contract, such as subletting, overcrowding, disturbing the peace, etc., the contract can be terminated without notice and the guest must therefore leave the holiday apartment. The rent already paid remains with Landhaus Sonnrain.
§ 6 Pets
Accommodation of pets of any kind is permitted in the holiday apartment, but must be announced to Landhaus Sonnrain in advance. If animals are accommodated without the provider’s prior consent, the provider may charge a cleaning fee of up to 200 euros.
§ 7 Stay
The holiday apartment may only be used by the people listed in the booking. If the apartment is used by more people than agreed, a separate fee of 500 euros must be paid for them. In this case, Landhaus Sonnrain also has the right to terminate the contract without notice.
Subletting or transferring the apartment to third parties is not permitted. The guest agrees to the general terms and conditions and the house rules of the holiday apartments. The declaration of consent takes place with the payment.
In the event of violations of the General Terms and Conditions or the house rules, Landhaus Sonnrain is entitled to terminate the rental agreement immediately and without notice. There is no legal right to repayment of the rent or compensation.
§ 8 Cancellation of the trip
In the event of cancellation, the guest is obliged to pay part of the agreed price as compensation. Cancellation must be made in writing. The amount of compensation depends on the time up to the day of arrival and is as follows:
[1 Tag] 1 day before arrival or no-show 100% of the agreed price
§ 9 Cancellation by the landlord
In the event of cancellation on our part, as a result of force majeure or other unforeseeable circumstances (such as accidents or illness of the hosts) as well as other circumstances beyond our control that make fulfillment impossible; liability is limited to the reimbursement of costs. In the event of a justified withdrawal, the customer has no claim to compensation – liability for travel and hotel costs is not accepted.
A withdrawal by Landhaus Sonnrain can take place after the start of the rental period without observing a notice period.
§ 10 Liability of the landlord
Landhaus Sonnrain is liable within the scope of its duty of care for the proper provision of the rental property. Liability for possible failures or disruptions in the water or electricity supply, as well as events and consequences caused by force majeure are hereby excluded.
§ 11 Permission to use Internet access via WLAN
Landhaus Sonnrain has internet access via WLAN in its holiday apartment. It allows the guest to share the WLAN access to the Internet for the duration of their stay in the holiday property. The tenant does not have the right to allow third parties to use the WiFi.
Landhaus Sonnrain does not guarantee the actual availability, suitability or reliability of internet access for any purpose. He is entitled at any time to allow additional co-users to operate the WLAN in whole, in part or at times and to restrict or exclude the tenant’s access in whole, in part or at times if the connection is or has been used unlawfully, to the extent that Landhaus Sonnrain has to fear a claim as a result and cannot prevent this within a reasonable time with the usual and reasonable effort. In particular, Landhaus Sonnrain reserves the right to block access to certain pages or services via the WLAN at its reasonable discretion and at any time (e.g. pages that glorify violence, pornography or paid pages).
§ 11.1 Access data
The use of the WLAN takes place via access security. The access data (login and password) may under no circumstances be passed on to third parties. If the guest wishes to grant third parties access to the Internet via WLAN, this is dependent on our prior written consent and the third party’s acceptance of the provisions of this user agreement, documented by a signature and complete identification. The guest undertakes to keep his access data secret. Landhaus Sonnrain has the right to change access codes at any time.
§ 11.2 Dangers of WLAN use, limitation of liability
The guest is advised that the WLAN only enables access to the Internet; virus protection and firewall are not available. The data traffic created using the WLAN is unencrypted. The data can therefore potentially be viewed by third parties. Landhaus Sonnrain expressly points out that there is a risk that malware (e.g. viruses, Trojans, worms, etc.) can get onto the end device when using the WLAN. Use of the WiFi is at your own risk and at the guest’s own risk. We assume no liability for damage to the tenant’s digital media that occurs through the use of internet access, unless the damage was caused intentionally or through gross negligence by us and/or our vicarious agents.
§ 12 House rules, general rights and obligations
(1) The guest is obliged to comply with the house rules. Night quiet applies from 10 p.m. to 6 a.m. To avoid disruption, TV and audio devices should be set to room volume.
(2) For the duration of the holiday apartment rental, the guest is obliged to keep windows and doors closed when leaving the holiday apartment.
(3) There is a general ban on smoking in the holiday apartment. In the event of violations, you may be charged a cleaning fee of up to 1000 euros. Smoking is only permitted on balconies and terraces.
(4) Our in-house parking lot offers 6 parking spaces. The parking plan must be adhered to and/or an agreement must be agreed with the other guests for undisturbed and safe parking.
(5) The introduction and/or attachment of materials for decoration or similar is not permitted in the holiday apartment. The guest is liable for decorations that are installed and/or attached, etc. alone. The guest is also obliged to compensate for damage caused by the installation or attachment of decorations or similar.
(6) Landhaus Sonnrain has the right of access to the holiday apartment at any time, especially in the event of imminent danger. Appropriate consideration must be given to the guest’s interests worthy of protection when exercising the right of access. We will inform the guest in advance about exercising the right of access, unless this is unreasonable or impossible under the circumstances of the individual case.